MLB.com Customer Service Still Clueless
I don't intend to post blow by blow accounts of my adventures with MLB.com's Customer Service, but their latest response indicates they certainly don't actually read the complaints sent to them, at least to the end:
Response (Mary Ann Mansfield) - 03/04/2008 07:50 PM
Dear George:
Thank you for sending your email. We appreciate your feedback.
Please call the toll-free customer service hotline at 1-866-800-1275 in
order to do some troubleshooting and perhaps improve your experience.
Thank you again for taking the time to write!
Sincerely,
Customer Response Team
MLB.com
The fact that I have already written that I live in Europe (and not able to use the toll-free number) seems to have totally escaped them.
Besides, even if I wanted to make a trans-Atlantic call across the time zones, there's nothing they can talk me through. The fault is not in any of my computers, it is in their own system, which fails to recognize people who have actually paid for the service.
(donwill@classicnet.net)
I signed UP for the PREMIUM MLB TV. IT SHOWED UP ON MY CREDIT CARD SHOWING THE $119.95 TO BE PAID . bUT I CAN NOT GET ANY THING ON MY COMPUTER , I WONTED TO SEE THE CUB BALL GAMES.
THANK YOU ,DON WILSON
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